Privacy policy
PRIVACY POLICY
Myera values your privacy and we are committed to protecting your personal information.
Your Consent
By using the myera website and providing your personal information, you consent to the processing of your information in accordance with the Protection of Personal Information Act, 4 of 2013 as well as this Privacy Policy.
Collection of Personal Information
When you create an account or shop on our website, we may need to collect certain personal details from you in order to process your order, arrange delivery and provide you with the best possible shopping experience, which includes the following
• Your name and surname
• Contact number
• Email address
• Delivery address
• Billing information
• Order details
• Banking or payment information required to complete your purchase: Please note that we use Payfast as a measure of payment, which is a secured platform for payments. We DO NOT collect your card or banking details. We simply collect your name, email address and payment status.
How We Use Your Information
Myera will only use your personal information for purposes directly related to your shopping experience with us. This may include:
• Processing your order
• Confirming your payment
• Arranging delivery or courier services
• Communicating with you about your order
• Assisting with returns, exchanges or customer queries
• Improving your shopping experience on our website
We will not use your personal information for any other purpose that is not related to your purchase or experience with myera, unless required by law or with your consent.
Protection of Your Information
We are committed to keeping your personal information safe. myera will take all reasonably necessary steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
While we do our best to protect your information, no online platform can guarantee complete security. By using our website, you acknowledge and accept the risks associated with sharing information online.
You are responsible to keep your own username and password safe. myera accepts no liability for any damages suffered or losses incurred as a result of the misuse, loss or unauthorised use of your password. If you believe your account has been accessed without your permission, please contact us as soon as possible.
Sharing of Personal Information
MyEra will not sell, rent or share your personal information with third parties.
Your information may only be shared where necessary to complete your order or provide a service to you, such as with courier companies, payment providers or service providers who assist us in operating our website.
Your information may also be shared in compliance with the law.
Linking to third parties
Myera website may include links to third-party websites or platforms from time to time. These links are provided for convenience only, and myera is not responsible for the content, security, policies or practices of any third-party websites.
Those third party websites all have their own privacy policies and should you decide to visit the third party linking and/or website, you do so at your own risk.
Security Measures
Myera safeguards your personal information by having secured data basis, access and password controls, firewalls, and antiviruses.
Should there be any breach of your personal information, myera will inform you as soon as possible.
Access / Change to Personal Information
It is your responsibility to inform us of any changes to your personal information, which includes changes of delivery address or contact details.
Should you wish to access your personal information or find out what personal information we hold of you, you can contact us at sales@myera.co.za.
You are also entitled to request that we delete your personal information from our database. You can send your request to sales@myera.co.za.
Further questions?
If you have any further questions about this Privacy Policy or how your personal information is used, please contact us at sales@myera.co.za.