Refund policy

Returns and Exchange Policy:

We truly value each and every client and want you to absolutely love your myera products! Your purchase should feel special and true to your style. If for any reason you are not 100% happy with your order, we will gladly assist with an exchange, provided the item meets our returns and exchange requirements below.

30-Day Returns Policy

We offer a 30-day return policy from the date you receive your order. All returns must be arranged via courier and cannot be dropped off or returned in person.

To request a return, please email us at sales@myera.co.za with your order details, the item you would like to return and a clear explanation of the issue. Once we have received your email, our team will guide you through the next steps.

Courier Returns

All returns must be sent using The Courier Guy Locker to Locker courier service.
The courier cost for returning an item will be for the client’s account. However, if the item is inspected and found to have a manufacturing fault or error, the courier cost will be refunded to the client by myera.

Condition of Returned Items
Items must be returned in their original condition. To qualify for a return or exchange, items must be:

• Unworn
• Unwashed
• Undamaged
• Free from stains, marks or odours
• In their original form and packaging where possible
• Without any alterations made

Items that show signs of wear and tear, damage, misuse or alterations will not qualify for a return or exchange.

Refunds & Store Credit

Please note that no cash refunds are available.
Approved refunds will be issued in the form of myera credit, which can be used towards a future purchase.

Sale Items

Sale items may only be returned for a refund in the form of credit, provided they meet the return conditions listed above.

Manufacturing Faults

If you believe your item has a manufacturing fault, please email us at sales@myera.co.za with photos and a clear description of the problem.

Once we have received and inspected the item, we will confirm whether it qualifies as a manufacturing fault. If approved, we will refund the courier cost and assist with a suitable solution.

We appreciate every order and every person who chooses to support myera. Our goal is to make sure your experience with us feels personal, thoughtful and handled with care from start to finish. If there is ever an issue with your order, we will always try our best to assist fairly.

Thank you for being part of our journey.